Decibel Consulting has recently been awarded the prestigious mandate to lead a comprehensive HR Transformation Project for Nirmal Hospitals, one of South Gujarat’s most trusted and respected multispecialty healthcare institutions. With two major hospitals serving Surat’s rapidly growing population, Nirmal Hospitals has established a strong reputation for advanced medical care, compassionate service, and clinical excellence. The newly launched project, titled “Unnati”, marks a significant leap toward building a more engaged, empowered, and future-ready healthcare workforce.
As businesses across sectors shift toward structured systems and culture-driven growth, healthcare institutions—especially multispecialty hospitals—require robust HR frameworks to deliver consistent, high-quality patient care. Recognizing this need, Nirmal Hospitals partnered with Decibel Consulting to strengthen internal processes and unlock the full potential of their people, teams, and organizational structure.
A Strategic Initiative to Elevate People, Culture, and Service Quality
The Unnati project is designed to address the most crucial aspects of HR transformation within the healthcare environment. Decibel Consulting will focus on five high-impact pillars, each aligned with Nirmal Hospitals’ vision for operational and service excellence:
- Ownership & Referral Culture
One of the key goals is to build a strong sense of ownership among employees—clinicians, support teams, and administrative staff—ensuring they feel responsible for the hospital’s growth, reputation, and patient satisfaction. Enhancing the referral culture will also help streamline patient flow, strengthen coordination, and improve overall care delivery.
- Employee Engagement
In a sector where long working hours and emotional demands are common, employee engagement becomes a priority. Through structured engagement strategies, improved internal communication, and recognition-driven initiatives, Decibel Consulting aims to build a more motivated, connected, and collaborative workforce.
- Service Excellence
Hospitals thrive when patient experience becomes central to their operations. Under Unnati, service excellence initiatives will be enhanced through detailed SOPs, continuous training programs, service audits, and behavior-based frameworks. The objective is to elevate patient experience at every stage—from admission to discharge.
- Skill Development & Capability Building
Decibel Consulting will introduce continuous learning systems to upskill clinical and non-clinical teams. Tailored training modules, leadership development programs, and competency-building exercises will prepare employees for greater responsibility and professional growth.
- System & Scalability Frameworks
As Nirmal Hospitals continues to expand, strong systems are essential for sustainable growth. The project will implement structured systems including role clarity models, KRA/KPI frameworks, performance management processes, and standardized workflows that support long-term scalability.
A Partnership Rooted in Impact and Vision
The Unnati project reflects Nirmal Hospitals’ future-driven mindset and commitment to elevating organizational excellence. For Decibel Consulting, this mandate further strengthens its reputation for executing complex, people-centric transformation projects across sectors, including healthcare.
By integrating people, processes, performance, and culture, Decibel Consulting aims to help Nirmal Hospitals set new benchmarks in operational excellence and patient experience. This engagement also expands Decibel’s footprint in healthcare, building on a proven track record of transforming organizations through structured, execution-driven consulting methodologies.
Driving Excellence Through People-Centric Transformation
As healthcare evolves and patient expectations rise, institutions that invest in strong HR systems gain a significant competitive edge. Through Unnati, Nirmal Hospitals and Decibel Consulting are jointly building an environment where people grow, systems strengthen, and service quality reaches new levels.
To explore how Decibel Consulting can transform your organization through structured HR and system-driven solutions, connect with us today.
📩 Email: info@decibelconsult.com
📞 Phone: +91-9725665999
🌐 Website: www.decibelconsult.com
